Prepared 25 August 2026 · review copy
PAIA Manual: Amax Digital (Pty) Ltd
This manual is prepared for Amax Digital (Pty) Ltd, registration number 2021/365987/07, trading as SAYDO, under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) and with reference to the Protection of Personal Information Act 4 of 2013 (POPIA). It explains how to request access to records held by the private body. Publication does not mean that every requested record must be disclosed; PAIA's lawful grounds for refusal and protection of third parties continue to apply.
1. Private body and contact details
Body: Amax Digital (Pty) Ltd
Registration: 2021/365987/07
Trading name: SAYDO
Registered and physical address: 262 Jack Hindon Street, Pretoria, Gauteng, 0182, South Africa
Head / Information Officer: the head of the private body in the statutory capacity assigned by PAIA and POPIA
Email: info@saydo.co.za
Telephone: +27 12 761 7894
Website: https://saydo.co.za/
2. Information Regulator guide
The Information Regulator publishes a guide explaining how to use PAIA, prescribed forms and guidance in South African languages. Obtain it from the Regulator's PAIA page or contact the Regulator at Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191; 010 023 5200 or 0800 017 160; enquiries@inforegulator.org.za.
3. Records that may be held
Subject to applicable retention and law, categories may include corporate and statutory records; policies and governance records; personnel and contractor records; supplier and operator agreements; customer account, consent and support records; subscription, invoice, payment and tax records; information-security, incident, audit and access records; software, intellectual-property and technical records; and encrypted SAYDO service, usage, message, transcript, document, memory and deletion records. A category's presence here does not confirm that a record exists or is disclosable.
4. Records available without a formal request
The SAYDO website makes its Service Terms, Privacy Notice, plan descriptions and this manual available without a Form 2 request. A signed-in customer can access the customer-visible records and export functions provided in that customer's isolated dashboard. Public corporate records may also be available from CIPC or another lawful public register.
5. How to request a record
- Use the Regulator's prescribed PAIA Form 2: Request for Access to Record.
- Identify the record, the right you seek to exercise or protect, why the record is required, your preferred access form and sufficient proof of identity and authority.
- Send the completed request to info@saydo.co.za or deliver it to the registered address above. Use the subject “PAIA request”.
- Do not email account passwords, full payment-card details or unnecessary identity documents. We will tell you a secure verification method where required.
Applicable request or access fees may be required only as prescribed by law. The Information Officer will respond within the statutory period, subject to a lawful extension. A response will explain approval, refusal, fees and the available complaint or court process.
6. Protection of personal information
Amax Digital processes the categories and purposes described in the SAYDO Privacy Notice. Data subjects include customers, prospective customers, representatives, suppliers, staff and people whose information an authorised user submits. Recipients may include Meta/WhatsApp, OpenAI, PayFast, hosting/database infrastructure, email delivery providers, professional advisers and authorities where authorised. Cross-border processing is permitted only on a basis allowed by section 72 of POPIA or another applicable law. Security controls include encryption, HTTPS, tenant isolation, signed provider callbacks, restricted access, audit trails, bounded retention and verified deletion workflows.
7. Availability and complaints
This manual is available in English on the SAYDO website. Contact us for an accessible copy or reasonable assistance. The Information Regulator publishes PAIA guidance in South African languages. If an access request is refused or unanswered, first give the private body an opportunity to respond, then use the Regulator's prescribed Form 5 and complaint process at PAIAComplaints@inforegulator.org.za or the complaints portal.
This manual is an operational review copy pending named Information Officer registration confirmation and independent South African legal/privacy review. Those reviews may require amendments; no approval or registration is claimed by publication alone.