Effective 31 August 2026 · version 2026-08-31.1

SAYDO Business Account Terms

These Business Account Terms supplement the SAYDO Service Terms for an account registered as a Business account. The Service Terms, Privacy Notice, Payments, Cancellation and Refund Policy, Data Retention and Deletion Policy and Voice and Third-Party Content Notice also apply. If these Business Account Terms conflict with the general Service Terms on a matter specific to a Business account, these Business Account Terms apply to that matter.

1. The Business account owner

A Business account is created and controlled through one portal-owner identity. The person creating or administering it confirms that they are authorised to bind and act for the organisation named in the account. That owner controls plan selection, linked-number management, account settings, retained records, exports, billing and account deletion. SAYDO does not currently provide separate portal roles, member passwords or member-specific dashboard permissions inside one Business account.

The organisation must keep the portal-owner account secure, use an individual rather than a shared password where practicable, update SAYDO when authority changes, and promptly remove access from anyone no longer authorised to administer the account. Activity performed through the authenticated owner account is treated as activity authorised by the organisation unless SAYDO has been told that the account is compromised.

2. Paid plans, capacity and shared credits

A Business account cannot use the individual Trial or an unpaid individual plan. It requires a current paid Business subscription before team numbers beyond the initial signup proof can be added or used. Current public Business plan capacities are:

The checkout page shows the price, monthly credit allowance, billing frequency and number limit that form part of the order. Every linked number draws from the same subscription and top-up buckets. Usage by one number can therefore reduce the credits available to every other linked number. Credits are not divided or reserved per person. Monthly and top-up expiry, purchase eligibility, final-request completion and recurring-payment rules are set out in the Payments Policy.

SAYDO blocks a downgrade or plan activation when the number of active linked numbers exceeds the target plan's limit. The owner must remove enough numbers before selecting that plan. A Business account must keep at least one linked WhatsApp number while it remains active.

3. Adding and verifying a WhatsApp number

The owner must enter only a number that the organisation controls or is authorised to enrol. A number is not enabled merely because it was typed into the dashboard. Ownership is proved when the exact number sends the single-use LINK code generated for it to the official SAYDO WhatsApp number before the code expires. A number already owned by another SAYDO account cannot be silently transferred. The plan limit and paid-plan state are checked again when the proof is consumed.

The organisation must tell each person using a linked number, before use, that:

• messages and files sent to SAYDO will be processed by SAYDO and its service providers;
• the Business account owner can access, search and export retained records associated with all numbers in the Business account;
• usage draws from the organisation's shared credits; and
• the person can use available WhatsApp controls and can contact the organisation or SAYDO about privacy rights.

The organisation must obtain consent where consent is the appropriate lawful basis and retain whatever authorisation or notice evidence the organisation is legally required to keep. A LINK proof confirms control of a number; it does not by itself prove that the organisation has met all employment, communications, recording, privacy or sector-specific obligations.

4. Conversation separation and owner visibility

SAYDO routes each linked WhatsApp number to its own sender identity and AI conversation so that one number's live conversational context is not supplied as another number's context. This technical separation does not make records invisible to the Business account owner. The authenticated owner can use the Business dashboard's account-level memory, search and export functions across records belonging to every number linked to the account, subject to the product's filters, limits and retention settings.

The organisation must configure and use SAYDO on the basis that the owner has this account-wide visibility. It must not promise an employee, contractor, customer or other user a private personal workspace inside the Business account. If separate organisational owners or stronger internal separation are needed, the organisation should use separately contracted accounts or obtain a written enterprise arrangement before use.

5. Removing a linked number

Only the Business account owner can remove a team number through the dashboard. Removal revokes the number's approved status, suspends its WhatsApp processing and cancels its pending or retryable text, voice and attachment jobs. Queued inbound work is rejected and unsent outbound work is stopped. A removed number must complete a newly authorised linking process before it can use the account again.

Removal is an access-control action, not a deletion request. It does not by itself delete completed messages, transcripts, AI responses, memory records, audit evidence, payment records or other retained history already associated with the Business account. The owner must use the applicable memory, history or account-deletion controls, or submit a verified request, if deletion is also required. Retention exceptions for security, disputes, fraud prevention, tax and other legal obligations continue to apply.

6. Organisation responsibilities

The organisation is responsible for deciding whether and how its people may use SAYDO and for ensuring that its use is lawful. In particular, it must:

• add only authorised numbers and remove them promptly when authority ends;
• provide clear privacy and workplace notices and obtain permissions required for messages, voice recordings and third-party content;
• avoid covert monitoring, unlawful surveillance or undisclosed evaluation of workers or other people;
• limit submitted personal and confidential information to what is necessary for the authorised task;
• not submit secrets, full payment-card data, authentication credentials or legally restricted categories through WhatsApp;
• respond appropriately when a person exercises access, correction, objection or deletion rights concerning information controlled by the organisation;
• verify AI and transcription output before relying on it for business, employment, safety, legal, financial or other important decisions; and
• comply with the Service Terms, provider policies and any industry-specific duties that apply to the organisation.

7. Data-protection roles and written arrangements

The legal role of Amax Digital (Pty) Ltd and the organisation under POPIA or another privacy law depends on who determines the purpose and means of each processing activity. SAYDO may act as a responsible party for account, security and billing activities and may process service content for the organisation's requested purposes. The organisation remains responsible for its own collection, instructions, lawful basis, notices, access decisions and use of results.

This page is not a signed operator agreement, data-processing agreement or negotiated enterprise schedule. Where POPIA section 21, a customer contract, procurement policy or another law requires a written operator arrangement or additional security, audit, subprocessor, international-transfer, return or deletion terms, the parties must execute an appropriate written agreement before that processing begins.

8. Billing authority and changes

The owner confirms that they are authorised to select a paid plan, submit the organisation's checkout details and approve recurring collection through PayFast. Subscription, cancellation, renewal recovery, top-up, refund and failed-payment rules are described in the Payments Policy. A cancelled or lapsed subscription may stop new provider work while the dashboard and lawfully retained records remain available.

Material changes to Business prices, allowances, capacities or these terms apply prospectively and will be communicated where required. A change does not silently increase an existing recurring amount without the required notice and payment authority.

9. Suspension, support and records

SAYDO may suspend a number or Business account where reasonably necessary to protect people, service security, provider compliance, payment integrity or the law. Where practical, SAYDO will give the owner information needed to correct the issue. Suspension does not erase retained records or remove amounts already due.

Contact info@saydo.co.za for Business account support, authority changes, privacy requests or a written enterprise/data-processing arrangement. Access requests are also described in the PAIA Manual.

This version describes the currently implemented one-owner Business model. It does not promise member roles, private member dashboards, single sign-on, directory synchronisation, legal hold or a negotiated data-processing agreement unless SAYDO confirms those features in writing.